Terms of service
Last Updated: June 1, 2026
Welcome to Playdate. These Terms and Conditions ("Terms") govern your access to and use of madebyplaydate.com (the "Site") and any purchases you make from us. The Site is operated by Divergent Brands LLC, doing business as Playdate ("Playdate," "we," "us," or "our").
Please read these Terms carefully. By accessing the Site or placing an order, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Site.
1. Eligibility
You must be at least 18 years old and able to form a legally binding contract to use the Site and place orders. By using the Site, you represent that you meet these requirements and that all information you provide is accurate and complete.
2. Your Account
You may be able to create an account to make purchases easier. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at madebyplaydate@gmail.com if you suspect unauthorized use. We may suspend or terminate accounts that violate these Terms.
3. Products and Descriptions
We work to describe and display our products accurately, including colors, ingredients, and packaging. However, we do not warrant that product descriptions, images, or other content are error-free, complete, or current, and actual products may vary slightly from images on the Site. All products are subject to availability, and we may limit quantities, discontinue products, or change specifications at any time without notice.
4. Pricing and Errors
All prices are shown in U.S. dollars and are subject to change without notice. We make every effort to ensure prices and information are accurate, but errors may occur. If we discover an error in the price or description of a product you have ordered, we may cancel or correct the order and refund any amount charged. We are not obligated to fulfill an order placed at an incorrect price.
5. Orders and Acceptance
Your order is an offer to purchase. We may accept or decline any order for any reason, including suspected fraud, product unavailability, errors in pricing or product information, or limits on quantities. An order confirmation email acknowledges receipt of your order but does not constitute acceptance; acceptance occurs when we ship the product. We reserve the right to cancel any order before shipment and to refuse or cancel orders that appear to be placed by resellers or for commercial resale.
6. Payment
You agree to provide current, complete, and accurate payment information. By submitting an order, you authorize us and our payment processor to charge your selected payment method for the total order amount, including product prices, applicable taxes, and shipping. Payment processing is handled by a third-party provider, and your use of that service may be subject to its own terms.
7. Sales Tax
We collect sales tax where required by applicable law based on your shipping address.
8. Shipping and Delivery
We currently ship within the United States. Estimated processing and delivery times are provided for convenience and are not guaranteed. We are not responsible for delays caused by carriers, weather, customs, or other events outside our control. Risk of loss and title for products pass to you upon our delivery of the products to the carrier.
9. Returns and Refunds
We want you to be happy with your purchase. You may request a refund/replacement within 30 days of delivery, subject to the following:
- Due to the nature of the product and to ensure the safety and efficacy of the product for other customers, we don't accept physical returns. However, if there is an issue with the product or order please contact madebyplaydate@gmail.com and we will do our best to resolve it for you.
- Approved refunds are issued to the original payment method after we receive and inspect the return.
If a product arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we will make it right.
10. Product Use and Safety Disclaimer
Playdate Hypochlorous Acid Spray is a cosmetic hand and skin cleanser intended for external use only. Please read and follow all directions and cautions on the product label before use. Discontinue use and consult a healthcare provider if irritation, redness, or discomfort occurs. Avoid contact with the eyes. Keep out of reach of children when not in use, and supervise children during use.
Our products are not drugs or medical devices. Nothing on the Site or on our packaging is intended to diagnose, treat, cure, or prevent any disease or medical condition, and it is not a substitute for professional medical advice. If you have questions about whether a product is appropriate for you or your child — particularly for infants, or for anyone with a known skin condition, allergy, or sensitivity — consult your pediatrician or physician. Information provided on the Site is for general informational purposes only.
11. Intellectual Property
The Site and all of its content — including the Playdate name and logo, product names, text, graphics, images, packaging design, and layout — are owned by or licensed to Divergent Brands LLC and are protected by trademark, copyright, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Site or our content without our prior written permission. "Playdate" and related marks are trademarks of Divergent Brands LLC.
12. Reviews and Submissions
If you submit a review, comment, photo, or other content to us or the Site, you grant us a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, and display that content in connection with our business and marketing. You represent that your submission is your own, is accurate, and does not violate the rights of any third party. We may remove any submission at our discretion and are not responsible for content submitted by others.
13. Acceptable Use
You agree not to use the Site to: violate any law; infringe anyone's rights; submit false, misleading, or fraudulent information; introduce malware or attempt to gain unauthorized access to our systems; interfere with the operation of the Site; or use automated tools to scrape or harvest data without our permission.
14. Disclaimers and Limitation of Liability
Disclaimer of warranties. Except as expressly stated in these Terms or required by law, the Site and all products are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free.
Limitation of liability. To the fullest extent permitted by law, Divergent Brands LLC and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of the Site or products. To the fullest extent permitted by law, our total liability for any claim arising out of or relating to these Terms, the Site, or a product will not exceed the amount you paid for the product giving rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms limits any rights you may have that cannot be waived under applicable law.
15. Indemnification
You agree to indemnify and hold harmless Divergent Brands LLC and its owners, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your misuse of the Site, your violation of these Terms, or your violation of any law or third-party right.
16. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws rules. Subject to the arbitration provision below (if retained), you agree that any dispute will be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to the jurisdiction of those courts.
Arbitration and class-action waiver. Any dispute arising out of or relating to these Terms or your purchases that cannot be resolved informally will be resolved by binding individual arbitration, rather than in court, except that you may bring claims in small-claims court if they qualify. You and Playdate waive the right to a jury trial and to participate in a class action. To start, contact us at madebyplaydate@gmail.com so we can try to resolve the matter first.
17. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last Updated" date above. Changes are effective when posted. Your continued use of the Site after changes take effect means you accept the revised Terms.
18. General
These Terms, together with our Privacy Policy, are the entire agreement between you and Playdate regarding the Site and your purchases. If any provision is found unenforceable, the remaining provisions will stay in effect. Our failure to enforce any provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.